Shipping policy

We offer FREE & easy shipping. Plus all orders are backed by our 100% satisfaction guarantee!

• How much is shipping?
• We always offer FREE Shipping to our customers.

• Do I get a tracking number?
• Yes! Every order comes with a FREE tracking number! Visit Track My Order to track your order's delivery status at anytime.

• How long does it take for an order to arrive?
• Please use this table as reference for Shipping to your country location. In most cases we ship next business day. Please note, some orders can take 1-2 business days to process and ship.

• Where are your warehouse located?
• We currently have warehouses located in the USA, Australia, Singapore and PRC.

• Can I pay in my local currency?
• All prices are displayed in your countries local currency. At checkout all orders are processed in AUD by default. Bank & credit card conversion fees may apply.

• I ordered 2+ items, but only received one... where's my order?
• We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!

• Why have I not received any order confirmation details?
• Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
• If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 

• What is your refund policy?
• Making YOU happy is our number one priority! If you do not receive your order or if your order is defective (dead-on-arrival) we will send a replacement order out first to you. Then if you are still not happy we will then refund your payment. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Please read, in full our Refund Policy.

How do I contact you?

If you have any questions at all, please don't hesitate to contact us. You can chat with our 24/7 live agents on our website for quick responses. Alternatively, Contact us on:

Our Customer Service Email: info@kidgiggle.com

Our Contact Us Page

Thank you, Kind Regards

The KidGiggle™ Team