Returns Policy

Returns Policy for KidGiggle

At KidGiggle, we strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return an item. Please read our returns policy carefully to understand the guidelines and procedures.

1. Eligibility for Returns:

   • Items must be returned within 30 days from the date of purchase.
   • The item must be unused, in its original packaging, and in resalable condition.
   • Personalized or customized items cannot be returned unless there is a defect or error on our part.

2. Return Process:

   • To initiate the return process, please follow these steps: Contact our customer support team via email at info@kidgiggle.com Please provide your order number, item details, and the reason for the return. Our customer support team will provide you with instructions on how to proceed with the return.

3. Return Shipping:

   • The customer is responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
   • We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

4. Refund or Exchange:

   • Once we receive the returned item and verify its condition, we will process your refund or exchange.
   • Refunds will be issued to the original payment method used during the purchase.
   • Exchanges will be processed based on the availability of the desired item. If the item is not available, we will issue a refund.

5. Non-Returnable Items:

   • Certain items are not eligible for returns, including gift cards, downloadable software, and perishable goods.
   • Final sale and clearance items are also non-returnable unless there is a defect or error on our part.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery.
   • Provide detailed information and supporting evidence (such as photos) of the damage or defect.
   • We will assess the issue and provide you with a resolution, which may include a replacement, refund, or repair.

7. Restocking Fee:

   • We do not charge a restocking fee for eligible returns. However, if an item is returned in a non-resalable condition or without its original packaging, a restocking fee may be deducted from the refund amount.

Please note that this returns policy is subject to change without prior notice. We encourage you to review the policy on our website or contact our customer support team for the most up-to-date information.

If you have any further questions or concerns regarding our returns process or policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience. Thank you.

The KidGiggle™ Team.